Help! One of my products is damaged!

SHOP ORDERS

DAMAGED OR DEFECTIVE

If you happen to find that a product has been damaged during shipping, please let us know ASAP by emailing us at customerservice@mishibox.com. We will respond to your email with specific instructions.

DO NOT THROW AWAY THE DAMAGED PRODUCT(S).

Please send us your name, order number, and clear photos of the damaged item(s). Photos must identify the damaged products and not include other products in the background.

Due to our highly fluctuating inventory, the email and photo(s) must be sent within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! If the item is in stock, we will send you a replacement or issue refund/credit.

SUBSCRIPTION BOX ITEMS

If an item in your subscription box arrives damaged or defective, please send us an email with the photo(s) of the damaged item(s) within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! If the item is in stock, we will ship your replacement with your next month's box.

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